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A: Arbitation is a term that means disputes cannot go to a jury trial. Most businesses now have an arbitration provision in their contracts required the injured consumer to go before an arbitration board instead of seeking out a lawyer to help them have their day in Court.
If you have purchased a product or service from a corporation odds are you signed away your right to a jury if the company lies, cheats or steals from you. under the standard arbitration provisions of most consumer contracts, you have to pay more to start the arbitration proceeding than you can recovery and the business does not have to disclose its own internal information about the wrong doing.
Arbitration is not a public forum. What happens goes on behind closed doors and businesses do not have to turn over crucial information about their wrong doing like they would in civil lawsuit.
So what does this mean to the American Consumer? Simple it means fouls just go away without redress. That spells big bucks for the nations largest consumer businesses. An average consumer may do nothing about a fictitious surchage added to a monthly bill but if that fifty cent surcharge is added to the billing of five million consumers the business profits immensely from its criminal activity.